Shipping policy
Last Updated: [02-09-2026]
At Ranka Jewellers, we understand the importance of delivering your jewellery safely and securely. This Shipping & Delivery Policy explains the terms applicable to orders placed through the official Ranka Jewellers website and sets out how orders are processed, dispatched, tracked, and delivered within India.
This Policy should be read together with our Returns, Refunds & Order Cancellation Policy, Exchange Policy, Buyback Policy, Product Care, Repairs & Warranty Policy, Privacy Policy, and Terms & Conditions.
1. Shipping Coverage
Ranka Jewellers currently offers delivery to serviceable locations within India.
Delivery availability is subject to the serviceability of the delivery PIN code and the availability of an appropriate delivery service. Certain remote, restricted, or otherwise non-serviceable locations may not be eligible for delivery.
Where applicable, the availability of delivery to a particular location will be indicated during the ordering process.
2. Order Processing
Orders are processed only after successful payment confirmation and completion of any applicable verification requirements.
Orders are generally prepared for dispatch within 2–3 business days from order confirmation.
Processing may take longer in certain circumstances, including where a product requires additional preparation, customization, quality inspection, hallmarking, documentation, or verification.
For certain high-value orders, Ranka Jewellers may undertake additional verification of customer, payment, or delivery information before dispatch for purposes including fraud prevention, security, regulatory compliance, and protection of the customer and Ranka Jewellers.
If additional verification is required, the customer may be contacted using the information provided with the order.
3. Shipping Charges
Applicable shipping charges are payable by the customer unless expressly stated otherwise as part of a promotional offer or specific order terms.
The applicable shipping charge will be communicated or displayed before the order is placed.
Shipping charges may vary depending on factors such as the delivery destination, shipment characteristics, and applicable delivery service.
Any charges applicable to return shipments or re-delivery, where permitted under our applicable policies, will be communicated to the customer.
4. Estimated Delivery Time
Following dispatch, the estimated delivery time will depend on the delivery destination, service availability, and other logistical factors.
The estimated delivery date communicated at checkout or after dispatch is indicative and may be affected by circumstances including:
- Destination and PIN code;
- Transportation or logistics disruptions;
- Weather or natural events;
- Public holidays;
- Government or regulatory restrictions;
- Incorrect or incomplete delivery information;
- Recipient unavailability; or
- Other circumstances beyond our reasonable control.
An estimated delivery date does not constitute a guarantee of delivery on a particular date, except where Ranka Jewellers expressly provides otherwise.
We will make reasonable efforts to facilitate timely delivery and provide appropriate assistance where a material delivery delay occurs.
5. Secure Packaging and Delivery
Ranka Jewellers takes reasonable measures to ensure that products are appropriately packaged and protected during transportation.
Depending on the nature and value of the order, additional delivery-security measures may apply, including OTP verification, signature or acknowledgement of delivery, or verification of recipient information.
Customers are responsible for providing accurate delivery information and for ensuring that an appropriate recipient is available to receive the shipment.
6. Damaged Shipments
If an order is reported damaged, tampered with, Ranka Jewellers will review the matter.
Customers will be required to provide reasonable information or supporting evidence, including photographs, videos, packaging details, delivery records, or other information relevant to the investigation.
Where a product is found to have been damaged, defective, incorrect, or otherwise not in conformity with the order, the matter will be addressed in accordance with the applicable Returns, Refunds & Order Cancellation Policy and other applicable policies, subject to applicable law.
Nothing in this Policy limits any rights or remedies available to consumers under applicable law.
7. Return to Origin
Where an order cannot be delivered after the applicable delivery attempts, it may be returned to Ranka Jewellers.
This may occur, for example, where the delivery address is incorrect, the recipient repeatedly remains unavailable, the shipment is refused, or delivery cannot otherwise be completed.
Where an order is returned due to circumstances attributable to the customer, Ranka Jewellers may contact the customer regarding re-delivery, cancellation, or other appropriate resolution.
Any applicable re-delivery, return-shipping, or other charges will be communicated to the customer where applicable.
Any refund arising from a returned shipment will be processed in accordance with the applicable Returns, Refunds & Order Cancellation Policy.
8. Change of Delivery Address
Customers should carefully verify their delivery information before placing an order.
If an incorrect delivery address is identified after an order has been placed, the customer should contact Ranka Jewellers immediately.
We will make reasonable efforts to accommodate an address correction where the order has not yet been dispatched. However, an address change may not be possible after dispatch or once the shipment has entered the delivery network.
Any additional charges arising from an approved address change or re-delivery may be applicable and will be communicated to the customer before being charged.
9. Multiple Shipments
Where an order contains multiple products, Ranka Jewellers may, where operationally necessary, dispatch the products separately.
In such circumstances, the customer may receive separate shipment notifications and tracking information.
No additional shipping charge will be imposed solely because an order is split into multiple shipments, unless otherwise disclosed to the customer before purchase.
10. Delays Beyond Our Reasonable Control
Ranka Jewellers will not be responsible for delays or failure to perform delivery obligations to the extent caused by circumstances beyond our reasonable control, including natural disasters, severe weather, fire, flood, epidemic or pandemic-related restrictions, war, civil unrest, strikes, government restrictions, transportation disruptions, or other force majeure events.
Where reasonably practicable, we will communicate material delays and take reasonable steps to facilitate delivery once the relevant circumstances have been resolved.
Where applicable law provides a consumer remedy for delayed delivery, nothing in this clause is intended to exclude or restrict that remedy.
11. Relationship with Other Policies
This Shipping & Delivery Policy forms part of the terms applicable to purchases made through the Ranka Jewellers website.
Matters relating specifically to cancellation, returns, refunds, exchanges, buybacks, repairs, warranties, or product defects will be governed by the respective policies published on the website.
In the event of any conflict between this Policy and a mandatory right or remedy available to a consumer under applicable law, the applicable law will prevail.
12. Policy Updates
Ranka Jewellers may revise this Shipping & Delivery Policy from time to time to reflect changes in its operations, delivery practices, applicable laws, or customer service processes.
Any revised version will be published on the website with an updated “Last Updated” date.
Customers are encouraged to review this Policy periodically.
13. Contact Us
For questions or assistance relating to the shipment or delivery of an order, please contact:
Ranka Jewellers
Pune, Maharashtra, India
Customer Support:
Please keep your order number or tracking details available when contacting us regarding a shipment.