Privacy policy

Ranka Jewellers ("we," "us," or "our") is deeply committed to protecting your personal privacy. This Privacy Policy describes how we collect, access, store, use, and process your personal information when you utilize our services through our official e-commerce website (rankajewellers.com), our physical showrooms, or any associated electronic communication channels.

By accessing our omnichannel platform, booking showroom appointments, or purchasing products online, you acknowledge and agree to the data collection and operational practices described in this Policy.

1. Information We Collect

We collect personal information that you voluntarily provide, alongside technical data generated automatically during your interactions with our platforms.

1.1 Personal Information Disclosed Voluntarily by You

We collect personal data necessary to execute retail transactions, fulfil legal compliance obligations, and offer personalized luxury assistance. This data includes:

  • Identity & Contact Details: Full names, phone numbers, email addresses, billing addresses, and physical shipping destinations.
  • Purchase & Preference Profiles: Transaction history, product Wishlist, chosen jewellery sizes (e.g., ring or bangle sizes), and personal gemstone preferences.
  • Compliance & Verification Data: Information required under statutory consumer regulations, including details needed for hallmarking tracking, warranty registrations, and verification metrics for physical lifetime exchanges or buybacks.

1.2 Information Collected Automatically

When you navigate rankajewellers.in, our servers automatically collect analytical log data to maintain the stability and security of our digital interfaces:

  • Device Parameters: Internet Protocol (IP) addresses, unique device identification numbers, browser characteristics, operating system versions, and system language preferences.
  • Usage Logs: Exact date and time stamps of site interaction, specific pages or product listings viewed, internal search queries, and crash reports.
  • Approximate Geolocation Data: General location metrics inferred directly via your IP address to tailor pricing details, regional tax mappings, and delivery approximations.

1.3 Core Payment Security Disclaimer

To protect your financial information, Ranka Jewellers does not store or process raw credit card numbers, debit card numbers, or secure CVV codes on its internal servers. All online e-commerce checkout payments are routed securely through third-party, PCI-DSS-compliant payment processors.

2. How We Process Your Information

We process your personal information only where we have a valid legal basis to do so, including to perform our contractual obligations, comply with applicable legal and regulatory requirements, protect our legitimate business interests, or where you have provided your consent, where required under applicable law.

  • Order Fulfilment: Administering user accounts, processing digital checkouts, handling domestic logistics delivery, and facilitating returns or product replacements.
  • Regulatory & Statutory Tracking: Issuing authentic tax invoices, generating official Bureau of Indian Standards (BIS) hallmarking documentation, and recording lifetime warranty protocols.
  • Personalization & Operations: Managing showroom appointments, sending administrative policy update alerts, evaluating internal web traffic trends, and deploying targeted advertising in accordance with your explicit communication preferences.

3. When and With Whom We Share Data

We do not sell your personal information to third-party data brokers. We share operational insights only with specific categories of external service providers bound by strict confidentiality obligations:

  • Logistics & Fulfilment Partners: Secure premium shipping couriers to deliver orders safely.
  • Digital Operations Teams: Cloud database providers, specialized website hosting systems, and data analytics tools (such as Google Analytics) to track performance metrics.
  • Official Verification Entities: Government-accredited hallmarking centers and diamond testing laboratories when validating assets for lifetime servicing.
  • Corporate Restructuring: Successors in title during any formal commercial merger, corporate asset sale, or restructuring.

4. Cookies and Tracking Technologies

Our website utilizes tracking cookies, web beacons, and pixels to recognize your recurring browser sessions, store visual site settings, and protect user authentication workflows.

You may customize or disable tracking cookies through your personal web browser configurations. Please note that disabling essential operational cookies may restrict access to specific e-commerce checkout features or prevent you from adding items to your shopping cart.

Where applicable, users may also manage their cookie preferences through any cookie consent banner or preference management tool made available on our website.

Disabling certain cookies may affect the functionality and performance of some website features.

5. Data Security and Long-Term Retention

  • Technical Safeguards: We use appropriate organizational and technical security measures—including data encryption at rest and in transit, system access controls, and firewall networks—to prevent unauthorized data exposure. No internet transmission can be guaranteed as 100% secure, and clients access our services within their own risk perimeter.
  • Retention Boundaries: Personal data is retained only for the duration required to satisfy standard operational purposes, fulfill long-term warranty coverage, or comply with Indian statutory accounting and tax record-keeping requirements. Afterward, data is securely erased or fully anonymized.

6. Your Legal Privacy Rights

Subject to provisions within applicable Indian data protection acts (including the DPDP Act), you possess the following rights regarding your personal information:

  • The right to access and receive a summary of the personal information we hold about you.
  • The right to request immediate correction of inaccurate, outdated, or incomplete personal entries.
  • The right to request the erasure of your personal records, subject to overarching statutory data retention mandates (such as tax or anti-money laundering reporting).
  • The right to withdraw or update your promotional communication consent at any time by clicking "Unsubscribe" in our marketing messages.

7. Minors and External Links

  • Children's Privacy: Our services are intended solely for individuals who are at least 18 years of age. We do not knowingly collect or solicit data from minors. If we discover an inadvertent registration of a minor's data, we will take immediate steps to deactivate the account and erase the records.
  • Third-Party Redirection: Our digital interfaces may contain links to external web channels outside our direct jurisdiction. We encourage users to verify the privacy policies of those independent web environments, as we do not accept liability for their data practices.

8. Policy Modifications

We reserve the right to revise or update this Privacy Policy at our discretion to maintain alignment with evolving corporate rules or shifting regulatory laws. Any structural revisions will be communicated by updating the revised date at the top of this notice.

We encourage you to review this Privacy Policy periodically. The "Last Updated" date at the beginning of this Policy indicates the most recent revision.

9. Grievance Redressal and Contact Matrix

In compliance with applicable Indian data protection laws, Ranka Jewellers has appointed a dedicated Grievance Officer to manage and resolve any concerns regarding the processing of your personal data.